Never miss an enquiry again.
KISSA_AI watches your company’s social channels, tells real prospects from spam and praise, drafts a reply from your own knowledge, and queues it for approval. Optionally the agent replies on its own.
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Detect
Every inbound message and comment is classified: prospect, support, praise, criticism, spam.
Understand
Intent, urgency and purchase interest are scored and stored with a rationale.
Reply
Drafts use only your knowledge base. What is not stored is not claimed.
Approve
On level 1 nothing leaves without a human. Raise autonomy only when quality is proven.
Follow up
A watchdog flags stalled work before reply windows expire.
Escalate
Complaints, legal topics, press and aggressive messages never get an automated reply.
Prove
Every step is logged immutably — from intake to the message actually sent.
Isolate
Multi-tenant by design. Separation is enforced in the database.
Two ways of working
With approval
Recommended start. Every new account begins here.
Autonomous
Replies without asking, under your rules — once drafts consistently pass unchanged.
You can switch per account at any time. Test mode publishes nothing; an emergency stop halts all sending.
Channels
Instagram available
Comments and DMs. Professional account linked to a Facebook Page required.
Facebook Page in preparation
Same Meta access as Instagram. Adapter not built yet.
WhatsApp Business in preparation
Only channel that can reopen a conversation after days via approved templates.
TikTok access unclear
Comment endpoint scope still unverified. No promises until checked.
YouTube in preparation
Feasible; limited by Google daily quota.
LinkedIn on request
Paid partner programme only.
That a machine is replying is stated upfront
Since 2 August 2026, Article 50 of the EU AI Act requires disclosing that a person is talking to an AI system. KISSA_AI enforces this: the first reply in a conversation is prefixed with your wording. A reply claiming to be a human is rejected and never sent — even with approval.