Request data deletion
You may request deletion of your personal data stored by us at any time. Requests are free of charge and do not require a reason. Legal basis: GDPR (Art. 17) and the Swiss Data Protection Act (FADP / revDSG). For Meta apps, this page is the Data Deletion Instructions URL.
1. Via Instagram / Facebook (fastest)
If your data came from a Meta connection:
- Open Instagram or Facebook Settings.
- Go to Apps and websites.
- Remove access for KISSA_AI.
Meta notifies us automatically (Data Deletion Callback). Deletion starts on its own. You receive a confirmation code and a status URL.
2. Email request
Email datenschutz@kitech.ai with subject «Request for data deletion: KISSA_AI».
Please include:
- full name
- email or user ID
- Instagram / platform handle used to message
- optional: business/brand you contacted
Timeline: without undue delay, typically within 30 days after receipt and identity verification.
3. Tenant / company account
If you run a KISSA_AI account and want the entire tenant deleted, email datenschutz@kitech.ai with company name and account email. Individual social channels can be disconnected in the app under accounts/channels.
What is deleted
- Conversations and messages that reached us via the platform about you
- Raw webhook/events tied to you
- Access tokens and channel links covered by the request
What remains, and why
- Deletion record (date, counts, no message content), proof of deletion
- Invoices / accounting records : statutory retention (Switzerland typically up to 10 years)
- Already published posts on Instagram/Facebook, owned by the platform or account holder
Check status
Enter the confirmation code from your deletion confirmation, you will be redirected to the app status page:
Provider: KITech, Ingo Zimmermann, Salmenweg 14, CH-4057 Basel · datenschutz@kitech.ai · Imprint · Privacy · Terms