Terms of use · Updated 26 August 2026

Terms of service

KISSA_AI helps businesses detect, understand and reliably answer social media requests, automatically under the company’s rules, labelled as AI. Unclear cases escalate. These terms govern use of the service and cooperation with KITech. They are also the terms of use referenced by the form checkbox.

Basis: KITech’s general terms (kitech.ai/agb), tailored here to KISSA_AI · This is not legal advice, seek counsel before a binding commitment if needed.

1. Provider and scope

Contracting party is KITech (sole proprietorship), owner Ingo Zimmermann, Salmenweg 14, 4057 Basel, Switzerland · UID/VAT CHE-494.864.694 MWST · info@kitech.ai · +41 61 525 96 22 · kitech.ai (the «Provider»).

These terms apply to the SaaS service KISSA_AI (product website kissa.kitech.ai, application kissa-ai.kitech.ai), including trial access and demo requests. Deviating customer terms apply only if confirmed in writing by the Provider.

Order of precedence: (1) individual agreement, (2) offer/statement of work, (3) these terms.

2. What KISSA_AI provides

KISSA_AI provides technology for businesses to monitor connected social channels (currently Instagram via the official Meta API in particular), classify inbound messages and comments, generate lead signals, and formulate replies from the stored knowledge base for automatic sending under the customer’s rules. Unclear or critical cases escalate. Every new conversation is labelled as AI.

• Concrete features depend on plan, documentation and enablement.
• The Provider may evolve the service as long as the contractual purpose remains reasonably intact.
• Uninterrupted availability or absolute freedom from defects is not warranted unless an SLA is agreed.
• Website prices may be statements of intent until tariffs and billing are enabled. No paid contract arises from the website without a clear order process.

3. Contract formation, trial, demo

A contract is formed by accepting an offer, confirming an order, or, for trial access, completing registration (form, email confirmation, password) and enabling access.

Trial access: seven days from enablement. On day eight access is suspended; data remains until deleted or a continuing contract is agreed. The confirmation link is time-limited (typically 48 hours).

Demo request: does not create an account. It is for contact and scheduling.

4. Customer duties

• Accurate information in registration and forms
• Keep credentials confidential; liability for use via the account
• Comply with platform policies (especially Meta/Instagram) and applicable law
• Content responsibility for knowledge base, rules, test mode and outbound replies
• Obtain end-user consents where required
• No abusive, unlawful or overloading use of the service

5. AI-assisted replies

Draft replies may be produced by AI systems (own infrastructure and/or model providers). AI output can be incomplete or incorrect. Replies go out automatically under the customer’s rules; unclear or critical cases escalate. Every new conversation is labelled as AI (EU AI Act Art. 50). Complaints, legal topics, press and requests for a human are not finally answered by machine where product logic so provides.

No particular business outcome is owed. The customer reviews critical content appropriately before productive use.

6. Data roles and processing

Towards people who message the customer on social media, the customer is normally the controller; the Provider acts as processor. A data processing agreement (DPA) is part of the product and becomes contractual once the application processes data in production.

Details: website privacy policy and application privacy.

7. Prices and payment

Prices are net plus statutory VAT where shown. Amounts agreed at order time apply. Payment terms follow the offer or enabled billing process. Access may be suspended on default.

8. Term and termination

Unless otherwise agreed, the contract runs for the agreed period and renews per the offer. Ordinary and extraordinary termination follow the individual agreement and mandatory law. After termination, access is suspended; deletion and any export follow privacy rules and the DPA.

9. Liability

Liability for intent and gross negligence is unlimited. For slight negligence, liability is limited to typical, foreseeable damage and, where permitted, to the fees paid in the twelve months before the claim, except for injury to life, body or health and mandatory claims.

10. Governing law and venue

Swiss law applies, excluding conflict-of-law rules and the UN CISG. Venue is Basel-Stadt, Switzerland, unless mandatory consumer venues apply.

11. Final provisions

If a provision is invalid, the remainder stays in force. The Provider may update these terms for the future; material changes will be communicated appropriately.